PKR Game Privacy Policy — How We Protect Your Personal Data

01Who We Are

PKR Game operates the online gaming and sports betting platform available at pkrgame.im. We are the data controller responsible for the personal information of all registered players on the platform. When this Privacy Policy refers to "PKR Game", "we", "us", or "our", it means the operating entity responsible for pkrgame.im.

If you have any questions about how PKR Game handles your personal data, or if you wish to exercise any of your rights as described in this policy, you can contact our privacy team at support@pkrgame.im. We will respond to all privacy-related queries within 5 working days and complete all formal data requests within 30 calendar days.

This policy is written for our Pakistani player base. All references to currency are in Pakistani Rupees (PKR). All references to identity documentation refer to Pakistani documents such as CNIC, NICOP, or passport unless otherwise stated.

02Information We Collect

PKR Game collects different types of information depending on how you interact with the platform. Below is a complete breakdown of what we collect and when.

Information You Provide Directly

• Registration data: Your full legal name, date of birth, Pakistani mobile number, and a password when you create your PKR Game account.
• Identity verification (KYC) documents: CNIC number, a scanned or photographed copy of your CNIC, NICOP, or passport — collected when you reach withdrawal thresholds or when our systems flag a verification need.
• Payment information: Your Easypaisa or JazzCash mobile number, NayaPay or SadaPay wallet details, bank account number (for IBFT), or the last four digits of your card (for Visa/Mastercard). Full card numbers are never stored by PKR Game.
• Support communications: Any information you share with our support team via live chat or email, including screenshots, descriptions of issues, and any personal details you choose to include.

Information Collected Automatically

• Device and browser data: Your IP address, device type (mobile/desktop), browser version, and operating system — collected when you access pkrgame.im.
• Usage data: Pages visited, games played, bet history, session duration, and features accessed on PKR Game — used to improve the platform and personalise your experience.
• Transaction logs: A complete record of all deposits, withdrawals, bets placed, and game outcomes associated with your account — retained for financial reconciliation and dispute resolution.
• Cookie data: Session tokens, login state, and platform preferences — see Section 7 for full cookie details.

03How We Use Your Data

PKR Game uses the personal information we collect for specific, legitimate purposes only. We do not use your data for purposes beyond what's described here without notifying you first.

• Account management: Creating and maintaining your PKR Game account, processing your login, and managing account settings.
• Age and identity verification: Confirming that you meet the minimum age requirement of 18 years, and verifying your identity during KYC checks as required before processing significant withdrawals.
• Payment processing: Facilitating deposits and withdrawals through your chosen payment method — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or Visa/Mastercard.
• Platform operation and improvement: Analysing how players use PKR Game to fix bugs, improve game performance, and develop new features based on real usage patterns.
• Fraud prevention and security: Detecting unusual login activity, identifying patterns consistent with multi-accounting, and flagging suspected money laundering or bonus abuse for investigation.
• Customer support: Using your account history and communication records to investigate and resolve support tickets efficiently.
• Responsible gaming monitoring: Identifying behavioural patterns that may indicate problem gambling, so that our responsible gaming team can offer assistance proactively.
• Legal and regulatory compliance: Maintaining records required by applicable law, responding to lawful requests from Pakistani authorities, and fulfilling anti-money laundering (AML) obligations.
• Marketing communications: Sending you information about PKR Game promotions and bonuses — but only if you have opted in. You can unsubscribe at any time.

04Legal Basis for Processing

PKR Game processes your personal data on the following legal grounds, depending on the purpose:

• Contractual necessity: Most data processing on PKR Game is necessary to fulfil our contract with you — i.e., to operate your account, accept bets, and process your PKR deposits and withdrawals. Without this processing, we cannot provide the service.
• Legal obligation: Certain processing — particularly identity verification (KYC), transaction recordkeeping, and anti-money laundering checks — is required by law and cannot be opted out of.
• Legitimate interests: PKR Game processes some data (such as usage analytics and fraud detection signals) based on our legitimate interest in operating a secure, fair platform. We always weigh these interests against your rights.
• Consent: Where we process data for marketing communications, we rely on your explicit opt-in consent. You can withdraw this consent at any time.

05Sharing Your Data

PKR Game does not sell your personal data to anyone. We share data only in the limited circumstances described below, and only with parties who are contractually bound to protect it.

• Payment processors: When you make a deposit or withdrawal, relevant transaction data is shared with the relevant payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, bank networks, or Visa/Mastercard processing networks). These parties are independently certified and only receive the minimum data needed to complete your transaction.
• Identity verification services: PKR Game may use a third-party KYC provider to verify CNIC documents during the verification process. These providers operate under strict data processing agreements and do not retain your documents beyond the verification purpose.
• Game software providers: Individual game titles on PKR Game are developed by third-party studios. These providers may receive anonymised gameplay data (bet amounts, game outcomes) for RNG certification and audit purposes. They do not receive your name, contact details, or payment information.
• Law enforcement and regulatory authorities: If required by applicable Pakistani law, court order, or regulatory authority, PKR Game may disclose relevant account and transaction records. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of PKR Game's business, player data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and given an opportunity to close your account if you do not consent.

06Payment Data & Security

PKR Game takes the security of your payment information extremely seriously. Here is exactly how payment data is handled on the platform:

• All connections between your device and pkrgame.im are encrypted using TLS (Transport Layer Security). This means your data is protected in transit — the same standard used by banks.
• PKR Game does not store full card numbers, CVV codes, or card expiry dates. Card payments are processed entirely by our PCI-DSS certified payment gateway partner. We only retain the last four digits of your card for reference purposes in your transaction history.
• Easypaisa and JazzCash transactions are processed through official API integrations with those platforms. PKR Game stores only your mobile number and the transaction reference — no wallet PINs or sensitive authentication data.
• PKR Game uses server-side fraud detection to identify unusual payment patterns that may indicate account compromise or financial fraud. Suspicious transactions are flagged for manual review before processing.
• Access to your payment and account data within PKR Game's internal systems is restricted on a strict need-to-know basis. Only relevant team members (such as finance and support staff handling a specific query) can access payment records.

07Cookies & Tracking Technologies

PKR Game uses cookies and similar technologies on pkrgame.im to keep the platform working correctly and securely. We do not use advertising cookies or third-party tracking pixels. Here is a breakdown of the cookies we use:

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in or using core platform features. Disabling analytics or preference cookies will not affect your ability to play on PKR Game.

08Data Retention

PKR Game does not keep your personal data any longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

Once the applicable retention period expires, PKR Game permanently deletes or anonymises the relevant data. Anonymised data — where it is no longer possible to identify an individual — may be retained beyond these periods for statistical analysis.

09Your Rights Over Your Personal Data

As a PKR Game player, you have the following rights over your personal data. To exercise any of these rights, email support@pkrgame.im with "Data Rights Request" in the subject line.

10Children's Privacy

PKR Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years old. If you are a parent or guardian and believe that a minor has created an account on PKR Game using falsified information, please contact us immediately at support@pkrgame.im with your concern.

PKR Game will immediately investigate any report of suspected underage account usage. If a minor is found to have registered, their account will be permanently closed, all funds will be returned to the payment source used, and the incident will be reviewed by our responsible gaming team.

We use automated age-check systems at registration and may require CNIC verification to confirm age for accounts where there is any uncertainty. This is a firm commitment — we do not want anyone under 18 on this platform.

11Third-Party Links

pkrgame.im may occasionally reference other websites — for example, payment providers' own help pages or official league websites in sports betting content. These external websites are not operated by PKR Game and are not covered by this Privacy Policy.

If you click on a link to a third-party site, you leave pkrgame.im and that site's own privacy policy applies. PKR Game is not responsible for the privacy practices of any third-party website, regardless of whether a link to that site appears on our platform.

We recommend reviewing the privacy policy of any external site you visit before providing personal information to them.

12Updates to This Privacy Policy

PKR Game may update this Privacy Policy periodically to reflect changes in the platform, data processing practices, or applicable legal requirements. When material updates are made, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered players via their registered email address or through an in-platform notification banner.
• For significant changes, provide at least 14 days' notice before the new policy takes effect.

We encourage you to review this page periodically to stay informed about how PKR Game protects your data. The version of this policy in effect on the date a particular piece of data was collected governs how that data is handled.

Continued use of PKR Game after a revised policy takes effect constitutes your acceptance of the updated terms. If you disagree with any changes, you may close your account by contacting support@pkrgame.im before the effective date.

13Contact Us About Privacy

All privacy-related queries, data access requests, and complaints should be directed to:

We take privacy complaints seriously. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. PKR Game will cooperate fully with any lawful regulatory investigation.